E‑Commerce & Retail
Boost conversion and AOV with AI—PDP (product detail page) Q&A chatbots, personalization & recommendations, and returns policy automation with clear analytics.
- Lift PDP conversion and reduce cart abandonment
- Increase AOV with bundles, re‑ranking, and recos
- Deflect repetitive support while keeping CSAT high
Buyer Personas
- E‑com Managers: PDP, merchandising, conversion
- Ops/CS Leads: returns/fraud triage, SLAs, CSAT
- Marketing Leads: acquisition, ROAS, experimentation
KPIs
- CVR (PDP, Checkout), AOV, CLV
- Deflection, CSAT/NPS
- ROAS, CPA, incrementality
Measurement Framework
- North‑star metrics per persona
- Experiment design (A/B, holdout)
- Dashboards + anomaly alerts
Common Problems
- Cart abandonment from unanswered PDP questions
- Low AOV & weak merchandising analytics
- High support volume (shipping/returns/stock) with low CSAT
- Manual fraud/returns review and slow operations
Measurement Framework
- PDP Q&A chatbots with citations + safe handoff
- Personalization & real‑time recommendations to raise CLV
- Order/returns automation with RPA + rules
- Executive KPIs, ROAS, and anomaly alerts
Use Cases
PDP Q&A
Size/fit, shipping, stock—reduce hesitation and lift conversion.
Conversational Shopping
Assistant recommends products and bundles; collects leads.
Post‑Purchase Support
Order status, returns, exchanges, and warranty via chat.
Fraud & Returns Triage
Rule‑based + AI scoring to escalate edge cases to human.
Inventory & Pricing
Demand forecasts, low‑stock alerts, and price testing.
Marketing & SEO
On‑brand copy, UGC scripts, and PDP enrichment at scale.
Related Services
Implementation Timeline
| Phase | Duration | Deliverables | Owner |
|---|---|---|---|
|
Discover |
3–5 days |
Goals, KPIs, constraints |
DGS + client |
|
Design |
1 week |
Flows, prompts, runbook |
DGS |
|
Build |
1–3 weeks |
Chatbot/recos/automation |
DGS |
|
Launch |
2–5 days |
Pilot + QA + analytics |
DGS + client |
Integrations (examples)
Shopify
WooCommerce
Stripe / PayPal
Klaviyo / Mailchimp
Meta/Google/TikTok Ads
GA4 / Looker Studio
Zendesk / Intercom / Freshdesk
HubSpot / Salesforce
OpenAI / Azure / Vertex
Twilio / WhatsApp Business
Algolia / Elasticsearch
Zapier / Make / n8n
Security & Compliance
- Least‑privilege access, audit logs, separation of environments
- PII handling, retention rules, and vendor risk controls
- SOC2/ISO alignment and GDPR‑friendly designs
Governance
- Prompt policies, fallbacks, and escalation paths
- Human‑in‑the‑loop for sensitive actions
- Runbooks and acceptance criteria
What retailers say
- “PDP Q&A dropped our cart abandonment and lifted conversion by 18% in a month.”
— Head of E‑com, Fashion SME
“Returns triage cut manual reviews in half while keeping CSAT above 4.6.”
— Ops Lead, DTC Brand
Packages & Timelines
Yes—native or headless setups, with secure payments and analytics.
Conversion/AOV/deflection dashboards with experiments and alerts.
Yes—web, WhatsApp, and social channels with unified analytics.
Yes—recommendations and dynamic sections based on behavior and context.
We implement triage workflows with rules + AI, escalating edge cases.
Yes—source code, prompts, assets, and documentation are transferred.