AI Chatbots Assistants
Launch RAG chatbots for support and sales across web and WhatsApp—complete with citations, intent detection, and safe handoff to live agents, plus dashboards to track deflection and CSAT. Many teams now scale support using AI Chatbots Assistants to reduce workload and improve accuracy.
Escalate to agents with full context and SLAs powered by AI Chatbots and Assistants
- Gather leads, qualify intents, and sync to CRM
Escalate to agents with full context and SLAs powered by AI Chatbots Assistants
Buyer Personas
- Head of Support / CX Lead
- E‑Com Manager / Sales Ops
- Founders / Ops Leads (SMEs)
North‑Star KPIs
- Deflection Rate, CSAT/NPS
- FRT/AHT, Escalation Rate
- Conversion, AOV, Lead Quality
Measurement
- Intent coverage and answer quality enhanced with AI Chatbots Assistant
- Dashboards and anomaly alerts
- Experiments (A/B, holdout)
Common Problems
- Knowledge gaps and inconsistent answers
- Repetitive tickets that drain agent time
- Breakdowns in escalation/handoff
- No clear way to measure chatbot impact
Our Solutions
- RAG over your KB with citations and freshness
- Intent routing, forms, and workflows
- Live handoff with transcripts and SLAs
Dashboards: deflection, CSAT, intent coverage powered by AI Chatbots Assistants
Channels
Web Widget
Embeddable widget for PDP, PLP, and account pages.
WhatsApp Business
24/7 support, order updates, and lead capture.
Helpdesk
Zendesk/Intercom integrations with unified analytics.
Social & Email
Facebook/Instagram DMs and email triage.
In‑App Assistants
Context-aware help in your product using AI Chatbots Assistants
Internal Tools
Ops bots for agents: macros, snippets, and KB search.
Guardrails
- Style guides and restricted topics
- Schema validation and content filters
- Fallbacks for ambiguous intents
Handoff
- Escalation rules and SLA timers
- Transcripts + context to agents
- Post‑handoff quality surveys
Use Cases
PDP Q&A
Answer size, fit, shipping, and stock questions with citations.
Internal KB Assistant
Faster agent responses with RAG over policies using AI Chatbots Assistants.
Post‑Purchase Support
Orders, returns, exchanges, and warranties.
Billing & Payments
Invoices, refunds, and eligibility checks.
Lead Gen & Qualification
Capture, score, and sync leads to CRM.
Proactive Messaging
Abandonment, order updates, and offers.
Implementation Timeline
| Phase | Duration | Deliverables | Owner |
|---|---|---|---|
|
Discover |
2–4 days |
Goals, intents, KPIs |
DGS + client |
|
Design |
1 week |
Prompts, flows, guardrails |
DGS |
|
Build |
1–3 weeks |
Channels + integrations |
DGS |
|
Launch |
2–5 days |
Pilot + QA + analytics |
DGS + client |
Integrations (examples)
Zendesk / Intercom / Freshdesk
WhatsApp Business / Twilio
Shopify / WooCommerce
HubSpot / Salesforce
GA4 / Looker Studio
OpenAI / Azure / Vertex
Zapier / Make / n8n
Algolia / Elasticsearch
We connect via APIs, webhooks, and SDKs—secure and measurable.
Packages & Timelines Starter
Starter
2–3 weeks
- 1 channel (web or WhatsApp)
- Basic RAG + citations
- Analytics baseline
- 1 revision
Growth
4–6 weeks
- 2–3 channels
- CRM & helpdesk
- Guardrails & QA
- 2 revisions
Scale
Custom
- Personalization
- Proactive flows
- Custom dashboards
- Custom revisions
Case Studies
What customers say
“Deflection improved by 35% while CSAT stayed above 4.7—handoff is seamless.”
— CX Lead, E‑com Brand
“Leads now arrive pre‑qualified with transcripts—sales calls are shorter and better.”
— Head of Sales, B2B SME
FAQ
RAG with citations, constrained prompts, and fallback strategies.
Deflection, CSAT, intent coverage, conversion, and AOV.
Yes—WhatsApp Business via Twilio or Meta APIs.
Yes—Zendesk/Intercom/Freshdesk with transcripts and SLAs.
KBs, product catalogs, policies, tickets, and CRM.
You own source, prompts, assets, and documentation.